Privacy, Terms, Shipping Terms and Conditions

This following document sets forth the Privacy Policy for the Xcelerator Online website,

Xcelerator Online is committed to providing you with the best possible customer service experience. Xcelerator Online is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to futureXcelerator Online customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Xcelerator Online takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Xcelerator Online reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Xcelerator Online reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

Xcelerator Online welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.


Attn: Privacy Policy,
Xcelerator Online,


P.O Box 43

Crows Nest








All our orders are shipped with transit insurance as part of our terms of sale to protect your new items.   As part of this agreement it is the buyers duty to inspect the delivery and to report to us if  there is any damage on arrival within 24 hours of delivery as we need time to prepare documents and rapport it to the insurance on time as per their policy.  You will not be covered after 24 hours and we will not be able to lodge your claim.

Please check items even if they are for gifts.




We use automated fraud detection software. Where your order is flagged for fraud detection, we will make enquiries into any potential fraud. We reserve the right to subsequently reject and refund your order at our absolute discretion where fraud is suspected.



We cannot accept “Change of Mind” returns for consumables based on personal taste.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure.   You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  Return freight is the at the buyers cost and responsibility to return the item undamaged during transit.  Please ensure return packages are insured by your courier.

The replacement of products does not extend the warranty date.  The date of the original invoice will remain the warranty date.

Faulty items will not be eligible for a full refund and only repair, replacement or store credit will be issued. Replacement or store credit only if not repairable.  Return freight is the at the buyers cost and responsibility to return the item undamaged during transit.  Please ensure return packages are insured by your courier.

Our Mirrors and Makeup Stations are Manufactured and Comply with  Australian and New Zealand Safety Standards only. 



End user must provide proof of receipt of goods to validate the warranty period and pay all return freight and non refundable bank fees.

 Warranty does not cover:

  •  Any damage, malfunction or failure which in the opinion of Xcelerator Online may have resulted from accident, misuse, neglect, abuse, improper installation or maladjustment. Failure to observe or failure to carry out manufacturer’s recommendations, unauthorised modification or tampering by unauthorised persons  DO NOT ASSEMBLE ITEMS IF THEY ARE DAMAGED AS IT AN INSURANCE REQUIREMENT.
  • Any product which in the opinion of Xcelerator Online has been used for anything other than normal domestic purposes.
  • Used or Reconditioned mirrors are not included in this warranty.
  • Goods which have been continued to be used by the customer after any failure or defects of the goods first became apparent and have not been returned within 30 days will not be covered under warranty.


  • Please note on all mirrored or glass furniture the handles MUST NOT be over tightened. If over tightened, this can lead to the mirror or glass cracking. This will not covered under the standard wear & tear warranty issued with this product.
  • Please ensure that you hand tighten the handles/base and do not force them once any resistance is encountered. Do not use a power tool.